Frequently Asked Questions

We do not accept returns except in the event that we sent you the wrong part. This helps us keep prices low. Please double-check that you're purchasing the correct item. If you're unsure, contact our support team before ordering.

Carefully check the measurements. We include dimensions in all listings to help you find the correct part. Compare your current part’s measurements exactly with the ones listed on our site.

If you placed an incorrect order, contact us immediately with your order number. We ship most orders within 12 hours, so cancellations are not guaranteed.

Let us know within 7 days and we'll send the correct item at no cost.

We don’t process exchanges; please place a new order if you need a different item.

Unfortunately, we do not accept returns for buyer’s remorse or incorrect orders. Please verify your part selection carefully.

If a return is authorized, our team will contact you via email with instructions.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Your payment method will be charged at the time you place the order. If your order is canceled before shipping, you will receive a full refund.

No, payment methods cannot be changed once an order is submitted.

Yes, you will receive an order confirmation email immediately after purchase.

Yes, we use SSL encryption and secure payment gateways to protect your data.

• USPS First Class (available for lightweight orders)
• USPS Priority Mail
• UPS Ground

Orders are processed and shipped within 1–2 business days. You'll receive a shipping confirmation email with a tracking number once your order ships. Delivery times depend on the selected carrier.

Sometimes it takes 24–48 hours for tracking to update. Contact us if it's not updating after that.

Expedited shipping options may be available—please contact us before ordering.

Yes, local pickup is available at our Kansas City location. Please contact us to arrange a pickup time.

We carry genuine Amesbury Truth parts compatible with many major brands.

Use our online tools or email us photos.

Some parts include instructions. If not, contact us or check our resource library.

Double-check your specs and reach out for help.

We don’t recommend painting hardware, as it may void any warranty or impact fit.

It's an online form that helps you find the right part without knowing the name.

This helps decode and select the correct multipoint lock for your door.

Yes—use the number with our guides.

Yes—fill out our Part Identifier Tool or our Multipoint Lock Tool forms, attach images and our team will receive the images to better help identify your part!.

Yes, we stock many discontinued items. Use the identifier tool or contact us.

110 E 16th Ave, Suite 101, North Kansas City, MO 64116.

Monday–Friday, 8 AM–4 PM CST.

Yes! TruthParts is proudly veteran-owned and operated.

Yes, our North Kansas City showroom is open Monday–Friday. No appointment needed.

You can view them on our Terms & Conditions page.

Yes—use Global Privacy Control or contact us.

Yes—where applicable, based on state regulations.

Never. Your data is used only to process your order and improve our services.

Please contact us and we’ll remove your data per privacy regulations.